Frequently Asked Questions

What are your treats made of and how are they made?

Our treats are handcrafted with love using 100% human-grade ingredients, the same quality you’d find at restaurants or grocery stores. Free from preservatives, additives, and fillers, each treat is carefully dehydrated at low temperatures to lock in nutrients and flavor. We source our ingredients from trusted, high-quality suppliers who prioritize safety and freshness, ensuring every bite is packed with wholesome proteins and vegetables your furry friend will love.

How should I store the treats, and how long do they last?

To keep your treats fresh, store them in a cool, dry place and reseal the bag or use an airtight container once opened. For longer freshness, you can refrigerate or freeze them. Unopened, our treats last 3-6 months, and once opened, they’re best enjoyed within 30 days. Always check for signs of spoilage to ensure they’re safe for your pup.

Do you offer treats for dogs with allergies or picky eaters?

Yes! Many of our single-ingredient treats, like sardines, lamb tripe, and pork liver, are great for dogs with allergies, especially if they need alternatives to common proteins like chicken or beef. For picky eaters, our “Waggy Chimken Veggie Sticks,” made with chicken and vegetables like broccoli, carrot, and purple cabbage, are a flavorful option. As always, consult your vet if your dog has severe allergies.

Which treats should I choose for my dog?

It depends on your pup’s preferences! Our “The Original” line features simple, single-ingredient treats that are great for dogs who enjoy natural flavors. If you want something a little more fun, try our “Fun Bites” line, with options like doggie sushi and pizza-shaped snacks. Plus, our dehydrated treats not only satisfy your dog’s cravings but also help clean their teeth naturally as they chew.

Do you offer free pickup?

Yes! You can now pick up your order for free in Richmond Hill (McDonald’s @Bayview & Major Mac). Just select “Pickup” at checkout. We’ll reach out when your order’s ready (usually within 3–5 days) to arrange a pickup time that works for you. No delivery fees, no minimums — just easy and convenient! 🐾

Where do you ship, and how long does it take?

We’re excited to deliver our treats across Canada! Since all of our treats are lovingly made in small batches, please allow 3–5 days for us to prepare your order. Once shipped, orders typically arrive within 5–7 business days, depending on your location. Tracking details will be provided once your order is on its way.

For our local customers (York Region/Toronto), we offer delivery within a 30 km radius. Free local delivery is available on orders over $65; orders under $65 are $5.

For the rest of Canada, free shipping is available on orders over $95; orders under $95 have a $15 flat shipping fee.

Please note: Some remote or rural destinations may be subject to additional shipping charges due to significantly higher carrier rates. If this applies to your order, we’ll contact you before shipping. You’ll always have the option to approve the additional charge or receive a full refund. 

Can I return or exchange treats?

Due to the nature of our products, we cannot accept returns on opened items. However, if there is an issue with your order, please reach out to us, and we will do our best to make it right.